BY APPOINTMENT ONLY
Enjoy personalized attention, shorter wait times, and priority service.
As an appointment-only salon, we maintain strict adherence to our policies to ensure a smooth and efficient experience for all our clients. This approach allows us to provide personalized attention and exceptional service while minimizing wait times. We appreciate your understanding and cooperation.
Please familiarize yourself with our booking instructions found below - there will be no exceptions made for no-shows, cancellations made with less than 24 hours of notice, arriving late, and incorrect bookings. A FEE will be applied to your account and must be paid before we can approve future bookings.
BOOKING INSTRUCTIONS & POLICY
Please read before booking
Booking with us means we have reserved our staff's time for your visit - missed appointments without notice will significantly impact our ability to service other clients. No-shows create scheduling issues, affecting our salon's operations and other customers' experience. Please review our policy before booking:
PLEASE BE ON TIME - there is NO GRACE PERIOD - you must arrive ON or BEFORE your appointment TIME - any lateness without our approval us will result in your appointment being cancelled or changed in order for us to be on time for our next clients. If services are reduced or cancelled, clients will be responsible for the full amount.
BOOKING AT OR NEAR OPENING TIMES - We can book at OPENING time (9:30am Mon-Fri, 9:00am Saturday, 10:00am Sunday) OR 50 minutes AFTER opening hours. We will decline any requests if it is BETWEEN opening and 50 minutes after opening time (e.g. requesting 10:00am on Monday). We may move your appointment 15 to 20 minutes from your requested time in order for our schedule to be efficient and to minimize wait times. Please refer to the confirmation text message or email as this will have your correct appointment time.
APPOINTMENT APPROVALS - As the online booking system has its limits, not all openings shown on the online system will work for our staff - and we will contact you with options close to the original time. All appointments are approved manually and not all openings shown will be available. At times, we may move your requested time 15-20 min later and you will receive a text confirming your new time. If the new time does not work, please reach out to us.
WAIT TIMES - We strive our best to see you ON TIME - please be assured that we do our best to minimize any wait times but there are factors beyond our control when providing services to clients. We cannot guarantee that you will be seen immediately - if you are tight on time - we suggest you do not book at that time and allow extra time for your service - this is especially true on our busier days and around holidays.
If your booking is DENIED - please read the message emailed to you - in most situations, it is because we need more clarifications from you. A message is always attached to the email - it will not show up in the text message sent. If you enabled text messaging, we will text you before denying a request to ask for clarifications.
TEXT MESSAGING - For faster service, we prefer to text you with any questions/follow up/delays in appointment time - you may text us anytime at ‪401-484-0884‬ for your appointment needs.
BOOKING FOR MULTIPLE PEOPLE - Our system does not allow multiple bookings at the same time - you may book for one person and leave a note in the appointment note section specifying how many people and what services for each person. We will get back to you with availabilities OR you will receive a confirmation text/email that your request has been accepted. If you book multiple appointments - we ask that you leave a note stating that this is for X amount of people as we will attempt to reach out to you to confirm multiple bookings.
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DESIGNS- Designs must be booked for and specified (how many nails, what design) with each booking. You can send us an image via text in order for us to provide you with an estimated cost and allotting the correct duration and staff for the service. Most intricate designs will add $50-$150 while simpler designs will be less. Please inquire if you have any questions. Please note: you must notify us at least 24 hours to cancel your design request - changing your service at time of service will result in prepayment in future bookings and no refunds will be provided without 24 hours of notice as we have reserved the slot for your service with our design staff.
NO SHOW & LATE CANCELLATIONS FEES
-24 HOURS of notice is REQUIRED to cancel or reschedule. Cancelling an appointment 3 hours before appointment time will be considered a NO-SHOW.
-NO-SHOWS will be CHARGED a 100% fee. First-time no-shows will NOT be charged a fee as we understand sometimes emergencies can happen.
-PREPAYMENT in FULL will be required to book with any no-shows, or cancellations with less than 24 hours of notice. No refunds will be provided if cancelled less than 24 hours of notice. Please call to book and prepay as online requests will be declined.
-Reward points will be reset with no-shows and frequent cancellations/rescheduling
DENIAL OF SERVICE:
Clients with excessive no-shows and late cancellations/rescheduling will be denied further services. Please be respectful at all times - we reserve the right to refuse service.